We try our best to ship all across the globe. We currently offer Free Shipping for orders to Canada and Contiguous USA (except Alaska, Hawaii, Puerto Rico).

Contiguous USA Orders: (except Alaska, Hawaii, Puerto Rico)

  • FREE shipping on all orders within North America
  • 7 – 12 business days delivery timing (estimated) 
      *Flat rate shipping fee -  $49.95 for orders to Alaska, Hawaii, & Puerto Rico

    Canada Orders: 

    • FREE shipping on all orders within North America
    • 7 -12 business days delivery timing (estimated)

    International Orders:

    • Flat rate fee starting at $69.95 for International orders 
    • 14 – 21 business days delivery timing (estimated)

    Additional Import Costs

    Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such fees as well as customs clearance charges once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When custom clearance procedures are required, it can cause delays beyond our original delivery estimates.

    90 sleeps Money Back Guarantee

    Our 90 Night Money-Back Guarantee applies to our HipPillow only.


    The HipPillowPlus 90 sleep Promise

    We understand that making a change in bed requires some time and patience. Research shows that it takes the body a minimum of 10 days to begin to adjust and experience the benefits of a new pillow. Feel free to reach out to us if you need some help adjusting to the pillow at or check out our TIPS on our FAQ page .

    If the Hippillow isn’t the pillow of YOUR dreams we are thrilled to take your pillow back, sanitize it, redress it and donate it to our network of local women’s shelters.

    The HipPillow Return Instructions are below for online orders. If you purchased from one of our authorized dealers, this guarantee is at the discretion of suppliers as to their own return policies. If you do not know their policy, please see below instructions #4.

    1. In the unlikely event that things didn’t work out between you and your HipPillow, you may return it within 30 nights from the purchase date for a refund.
    2. Our return promise applies to the HipPillows ONLY. All other HipPillow products such as pillowcases/liners, extra pillowcases/liners, face masks, sleep masks and the HipPillow travel pillow are NON- REFUNDABLE.
    3. PLEASE start the return process by emailing us at
    4. If purchased from one of our participating stores please email us at and provide the store information, proof of purchase and date of purchase.
    5. Once your request is approved you will receive an RMA# with complete instructions by email within 2 business days. You are responsible for shipping your pillow back to our warehouse in Canada.

    Return Essentials:

    • The HipPillow must be returned in its original packaging with all components in an appropriate box or bag. Missing components will be deducted from your refund. The pillow and its covers must be in good condition to be eligible for a full refund.
    • With the current dangerous climate of exposure to harmful germs, we ask that you wash the pillowcase before shipping back to us. You can fold it and include it with the return. Please note that items that are returned dirty, damaged, or stained will not be eligible for a refund.
    • You must include the original receipt /proof of purchase
    • You are responsible for the cost of shipping to the address provided, we do not provide prepaid postage labels
    • *Returns from outside of Canada, please place the value of returned pillows at $10 so as to avoid unnecessary brokerage fees. Returned pillows are no longer sellable and do not have the original purchase value.
    • After we receive your return please allow 7 to 10 days for your refund (*which is product price plus tax) to be processed and credited back to the original method of payment. We do not refund shipping costs associated with your purchase.

    Please note HipPillowPlus monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances without liability notwithstanding any policy or warranty. All returns are subject to validation and approval at HipPillowPlus discretion.

    Replaced products are subject to the same Limited Product Warranties as the original Product and the applicable warranty period runs from the date the original product was purchased. For example, the applicable warranty period for the replaced HipPillowPlus begins on the date the original HipPillowPlus was ordered by you.